The Punters Coalition (TPC) Privacy Policy

We implement reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, and unauthorised access. This Policy is provided for transparency about our handling of personal information. See our Terms of Service for your contractual rights and disclaimers.

This Privacy Policy applies to personal information collected via our website, dashboards, calculators, automations and related tools, support channels (e.g., email/chat), communities and integrations with third-party betting programs/operators where you authorise a linkage.

Identity & Contact Data: name, username, email address, phone, country/region.

Account & Subscription Data: membership tier, billing/renewal status, transaction records (note: payment card data is typically handled by our payment processor and not stored by TPC).

Platform Usage & Technical Data: device identifiers, IP address, browser type/version, time zone, pages viewed, actions taken, referral URLs, cookie IDs, crash logs and the automation configuration settings you create.

Third-Party Operator Linkage Data: tokens, integration authorisations, the fact of a linkage to a third-party betting program/operator, and logs of instructions transmitted (we do not control third-party platforms).

Support & Communications: messages you send us (email/chat), feedback, survey responses.

Marketing Preferences: your choices about receiving updates.

Sensitive Information: we do not intentionally collect sensitive information (e.g., health information). Please do not submit such information.

Children: our Services are intended for adults (18+) only and must not be used by anyone under the legal gambling age.

• Directly from you when you create an account, subscribe, configure automations, contact support, or participate in communities.

• Automatically when you access the Platform (cookies, logs, analytics).

• From third parties where you authorise integrations (e.g., betting operator account linkage) or via payment processors that confirm transaction status.

We use personal information to:

• Provide and operate the Platform and Services (including automations and calculators) and fulfil your requests.

• Secure our systems, prevent fraud/abuse and enforce our Terms.

• Respond to enquiries and provide service/security notifications.

• Improve the Platform (analytics, debugging, product development).

• Manage subscriptions, renewals and payments.

• Send marketing updates about features and offers (you can unsubscribe at any time).

• Comply with laws, respond to lawful requests and protect our rights.

We use cookies, pixels and similar technologies to operate the site, remember preferences, measure performance and understand usage patterns. Your browser may allow you to block cookies, but some features may not work properly if cookies are disabled.

We do not sell personal information. We may disclose personal information to:

• Service providers under contract (hosting/cloud infrastructure, analytics, email/CRM, payment processing, customer support).

• Third-party betting programs/operators where you authorise a linkage and instruct us to transmit configured actions (your relationship remains with the operator).

• Professional advisers (legal, accounting) and potential acquirers in corporate transactions (subject to appropriate safeguards).

• Authorities where required by law or to enforce our rights (including misuse/security incidents).

Overseas disclosures: our service providers and infrastructure may be located outside Australia. We take reasonable steps to ensure recipients protect information consistently with the APPs.

We retain personal information for as long as needed for the purposes described in this Policy (and any compatible purposes), to comply with legal obligations, resolve disputes and enforce agreements. We may de-identify or aggregate data for analytics.

We implement reasonable safeguards designed to protect personal information; however, no method of transmission or storage is completely secure and we cannot guarantee absolute security. You should take steps such as using strong passwords and enabling device security.

You can request access to, or correction of, your personal information using the contact details below.

Marketing: you can opt out of marketing emails via the unsubscribe link.

Cookies: you can manage cookies in your browser settings.

Integrations: you can revoke tokens/authorisations granted to third-party operators via their portals or your TPC settings (where available).

Complaints: contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Our Services may contain links to third-party websites or platforms. Their privacy practices are not controlled by TPC and you should review their privacy policies separately.

Users outside Australia are welcome. By using our Services, you consent to the transfer and storage of your personal information in Australia and to our privacy practices described in this Policy.

Our Services are intended for individuals 18 years and older and must not be used by anyone under the legal gambling age.

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Last updated” date. Material changes may also be communicated by reasonable additional notice.

The Punters Coalition Pty Ltd (ABN 98 685 227 007)

Email: support@thepunterscoalition.com

Website: https://thepunterscoalition.com